The UK's first intelligent legal assistant chatbot — winning back crucial time for law firm rradar

When renowned law firm rradar wanted to be the first to create an intelligent chatbot for their customers, they decided that Make IT Simple were the best mobile app development company in the UK for the job!

Find out how we made it happen with the one-of-a-kind grace app below.

Background

rradar is a specialist litigation and commercial law firm based in offices across the UK. They use their legal expertise, business solutions and a host of digital tools to reduce legal risks for a range of organisations before they become costly, placing an emphasis on education, management and unparalleled professional advice.

The Challenge

Due to their level of knowledge and expertise, the rradar team were regularly dealing with requests and enquiries from a plethora of companies via email and telephone.

This process, while rewarding, was especially time-consuming for rradar’s employees. As such, they wanted to find a way to reduce the number of man hours being invested and enable their staff to focus on attending to and bringing in more business.

Discovering Make IT Simple

rradar’s team established that, in order to achieve their goal, a machine learning tool for their legal queries in the form of a chatbot app would be the ideal solution. In fact, they were the very first law firm to do so!

One of their investors, who had worked with Make IT Simple previously, recommended Make IT Simple as the best mobile app development company in the UK for the job. After a consultation and establishing exactly what it was that rradar wanted to achieve, our team rolled up their sleeves and got to work!

Our Greatest Challenges

The process of creating a chatbot was particularly complex at the time of this project (2016), and there were no single platforms readily available that would be able to incorporate all the components required to make the chatbot fully functional.

Plus, whatever we created also had to be done differently to work on both iOS and Android!

However, nothing is ever too great a challenge for our talented team here at Make IT Simple, and they got stuck right in to create the best possible chatbot app for rradar!

How We Made It Simple

We’re open to any solution here at Make IT Simple, and this project was no exception. In order to ensure we put together the perfect app for rradar, we trial-and-errored numerous different providers – which, combined with our team’s enviable skillset, ensured that we could create the app for a fraction of the price that rradar had anticipated.

The Result

In a nutshell, grace was a resounding success!

Following a short yet intense period of hard work and perseverance, the Make IT Simple team completed rradar’s intelligent legal assistant app, grace!

What grace Delivers

grace allows rradar’s clients to:

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Voice or Text Queries

Ask questions on a wide range of legal topics on the go via voice or text

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Clear Answers

Receive clear-cut answers and legal information instantly

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Detailed Resources

Be directed to a longer article on the rradarstation web portal

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Expert Connection

Choose the option to call rradar’s advisors for more specific advice

The Impact on rradar

Subsequently, rradar’s team has seen a huge reduction in preliminary phone calls, which saves them a significant amount of time that they could then use to take client’s more established queries further - and they’re positively delighted!

“I wanted to write to compliment the work Make IT Simple did on producing the rradar machine learning tool for legal queries (grace). The efficiency of the team, speed of execution and standard of communications were excellent. Thank you for your diligence and support, it has made a huge difference to the rradar digital offer.”

- Rob Crossland, CTO of rradar